How to Order
I need help on placing my first order on JH webstore?
If you need help on placing your first order on our website, please
refer to "Help Center"--"How to Order ". You can also contact JH
Do I have to pay VAT or other charges on my order?
We do not charge our customers with any additional fees or
taxes,but you have to pay the following ones: Bank transfer charge
or PayPal charge
Can I cancel my order?
You can cancel your order as long as it is not under processing.We
would make a full refund for you or credit it for your new order
But if the order is under processing or already packed well,you
need to pay a certain packing fee
Can I add, change or remove items in my order?
If the order is not under processed, you are able to contact us to
add, change or remove the items in your order
If the order is in processing, to change or remove items is
But to add products or increase the quantity is feasible. This will
take longer for packing
How can I check my order status?
Our sales will send you tracking number after shipping and they
will aslo inform you when packages arrive in your country
How do I remove the item in my shopping cart?
If you haven't finished your order, you may do this in your
There is an icon like dustbin in front of every item, click it, you
will be able to delete the items you don't need
If you have finished your order, but you want to remove some
products, please contact with your sales
How about the processing time?
The processing time starts when we get your payment. Usually, it
takes 3-5 working days
If your order includes JH stock, sourcing products, or packages
from your other suppliers,usually we can ship out in two weeks
Can I order something "Out of Stock"?
You can check with our sales and ask them to source fro you from
other Taobao/1688 shops
Can I use my own shipping agency?
Yes, we could ship your packages to them, or they can pick up your
packages from our warehouse
With over ten-year experience in E-commerce,JH team offers
all-in-one procurement&international logistics solution
We’re helping our customers on sourcing, purchasing, order
controling, consulting,price negotiation and more
JH team are committed to bringing top class product&service to
We will recommend new&popular products to our customers
regularly,reply customers' inquiry patiently on QQ, Wechat, Skype,
WhatsApp and Email, and provide professional pre-sales services
This helps our customers to know more about JH webstore and
service, so they can puchase directly on our store and establish
Sourcing customers' target product(not in our webstore) from
markets, Taobao, 1688 or Tmall shops is our advantage. Since we are
local, it is easy to get better price with high quality
Modules from Shenzhen Huaqiangbei Market, 3D printer from
Creality3d factory, Aluminum accessories from Shanghai city,
Hardware and appliances from Zhejiang province, and some large
machinery like Engraving machine,Solar panels and Laser cutting
We can aslo help on customized logo,factory product data, some
personal necessities purchasing,like pizza machine,knapsack,
furnitures and so on
Many customers entrust JH as their payment agency, send RMB
payments to other suppliers in China, and consolidate all orders
together in our packing house
Our warehouse will re-pack accroding to customers‘ request, such as
private label,quality inspection, detail pack list and so on
JH has built cooperative relationships with many logistics
companies, which enables us to offer the best solutions based on
different destinations and products.
We can help our customers find reliable new forwarders in China and
send the goods to customers' forwarder by car
JH team will confirm the goods condition with the customer at first
time after receiving
If any damage or missing, JH will communicate with our custmers for
a good solution,and feedback our company to improve our service
JH can help you with invitation letter, hotel booking, translator,
guide and get familiar with our local market
Have a pleasant and rewarding journey!